/* =====================================================================
   Solar Harbour: Complaint handling page (Handling.php)
   Loaded by Handling.php. Upload to: assets/css/sh-ch.css
   Colours: navy #18457b, gold #f8bc2d and white. Every class starts with
   "sh-ch" so nothing here clashes with the theme.
   ===================================================================== */
.sh-ch {
  --sh-ch-navy: #18457b;
  --sh-ch-gold: #f8bc2d;
  --sh-ch-navy-rgb: 24, 69, 123;
  --sh-ch-gold-rgb: 248, 188, 45;
  --sh-ch-ink-2: rgba(24, 69, 123, .78);
  --sh-ch-line: rgba(24, 69, 123, .14);
  --sh-ch-head: var(--font-primary, "Exo"), system-ui, sans-serif;
  display: block; margin: 0; padding: 0; overflow-x: clip;
  font-family: var(--font-secondary, "Albert Sans"), system-ui, -apple-system, "Segoe UI", sans-serif;
  font-size: 16px; line-height: 1.6; font-weight: 400; text-align: left; color: var(--sh-ch-navy);
}
.sh-ch *, .sh-ch *::before, .sh-ch *::after { box-sizing: border-box; }
/* keep the site's global p / ul / li / heading styles out (zero-specificity, so the rules below still win) */
:where(.sh-ch) p, :where(.sh-ch) h1, :where(.sh-ch) h2, :where(.sh-ch) h3, :where(.sh-ch) figure { margin: 0; color: inherit; }
:where(.sh-ch) ul, :where(.sh-ch) ol, :where(.sh-ch) ul li, :where(.sh-ch) ol li { margin: 0; padding: 0; list-style: none; font-size: inherit; line-height: inherit; color: inherit; }
:where(.sh-ch) a { text-decoration: none; }
:where(.sh-ch) button { font: inherit; }
.sh-ch a:focus-visible, .sh-ch button:focus-visible { outline: 3px solid var(--sh-ch-gold); outline-offset: 3px; }
.sh-ch__wrap { max-width: 1240px; margin: 0 auto; padding: 0 24px; }
.sh-ch__section { padding: 88px 0; }
.sh-ch__h2 { font-family: var(--sh-ch-head); font-weight: 800; font-size: clamp(28px, 3.4vw, 40px); line-height: 1.12; letter-spacing: -0.01em; color: var(--sh-ch-navy); text-wrap: balance; }
.sh-ch__sub { margin-top: 12px; max-width: 62ch; font-size: 17px; line-height: 1.65; color: var(--sh-ch-ink-2); }
.sh-ch__p { margin-top: 16px; max-width: 62ch; font-size: 17px; line-height: 1.7; color: var(--sh-ch-ink-2); }

.sh-ch__btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 10px;
  min-height: 52px; padding: 0 24px; border-radius: 8px; border: 2px solid transparent;
  font-family: var(--sh-ch-head); font-weight: 700; font-size: 16.5px; line-height: 1; cursor: pointer;
  transition: background-color .2s ease, color .2s ease, border-color .2s ease, transform .2s ease, box-shadow .2s ease;
}
.sh-ch__btn svg { width: 18px; height: 18px; flex: none; }
.sh-ch__btn--gold, .sh-ch__btn--gold:visited { background: var(--sh-ch-gold); color: var(--sh-ch-navy); }
.sh-ch__btn--gold:hover, .sh-ch__btn--gold:focus-visible { background: var(--sh-ch-gold); color: var(--sh-ch-navy); transform: translateY(-2px); box-shadow: 0 14px 28px -12px rgba(var(--sh-ch-gold-rgb), .9); }
.sh-ch__btn--navy, .sh-ch__btn--navy:visited { background: var(--sh-ch-navy); color: #ffffff; }
.sh-ch__btn--navy:hover, .sh-ch__btn--navy:focus-visible { background: var(--sh-ch-gold); color: var(--sh-ch-navy); }
.sh-ch__btn--ghost, .sh-ch__btn--ghost:visited { border-color: rgba(255, 255, 255, .7); color: #ffffff; background: transparent; }
.sh-ch__btn--ghost:hover, .sh-ch__btn--ghost:focus-visible { background: #ffffff; border-color: #ffffff; color: var(--sh-ch-navy); }


/* ===================================================================
   1. Banner
   =================================================================== */
.sh-ch__banner { position: relative; isolation: isolate; overflow: hidden; color: #ffffff;
  background: linear-gradient(180deg, rgba(255, 255, 255, .06) 0%, rgba(255, 255, 255, 0) 60%), var(--sh-ch-navy); }
.sh-ch__banner::before { content: ""; position: absolute; inset: 0; z-index: -1;
  background: linear-gradient(95deg, rgba(var(--sh-ch-navy-rgb), .92) 0%, rgba(var(--sh-ch-navy-rgb), .7) 38%, rgba(var(--sh-ch-navy-rgb), .15) 75%, rgba(var(--sh-ch-navy-rgb), 0) 100%); }
.sh-ch__banner::after { content: ""; position: absolute; left: 0; right: 0; bottom: 0; height: 3px;
  background: linear-gradient(90deg, var(--sh-ch-gold) 0%, rgba(var(--sh-ch-gold-rgb), .6) 55%, rgba(var(--sh-ch-gold-rgb), 0) 100%); }
.sh-ch__banner-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 470px); gap: 48px; align-items: center; padding-top: 64px; padding-bottom: 80px; }
.sh-ch__crumbs { display: flex; flex-wrap: wrap; gap: 8px; font-size: 14px; color: rgba(255, 255, 255, .75); }
.sh-ch__crumbs a, .sh-ch__crumbs a:visited { color: rgba(255, 255, 255, .88); }
.sh-ch__crumbs a:hover { color: var(--sh-ch-gold); }
.sh-ch__crumbs li + li::before { content: "/"; margin-right: 8px; color: rgba(255, 255, 255, .45); }
.sh-ch__title { margin-top: 18px; font-family: var(--sh-ch-head); font-weight: 800; font-size: clamp(38px, 5.2vw, 64px); line-height: 1.04; letter-spacing: -0.025em; color: #ffffff; text-wrap: balance; }
.sh-ch__rule { display: block; width: 64px; height: 4px; margin-top: 22px; border-radius: 2px; background: var(--sh-ch-gold); }
.sh-ch__lead { margin-top: 20px; max-width: 52ch; font-size: 18.5px; line-height: 1.6; color: rgba(255, 255, 255, .9); }
.sh-ch__actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 30px; }
.sh-ch__ticks { display: flex; flex-wrap: wrap; gap: 10px 22px; margin-top: 28px; font-size: 15px; font-weight: 600; color: rgba(255, 255, 255, .92); }
.sh-ch__ticks li { display: inline-flex; align-items: center; gap: 8px; }
.sh-ch__ticks svg { width: 20px; height: 20px; padding: 3px; border-radius: 50%; background: var(--sh-ch-gold); fill: none; stroke: var(--sh-ch-navy); stroke-width: 3.4; stroke-linecap: round; stroke-linejoin: round; }

/* soft gold glow with thin rings radiating out */
.sh-ch__glow { position: absolute; z-index: -1; right: 4%; bottom: -330px; width: 560px; height: 560px; border-radius: 50%; pointer-events: none;
  background: radial-gradient(circle, rgba(var(--sh-ch-gold-rgb), .5) 0%, rgba(var(--sh-ch-gold-rgb), .16) 38%, rgba(var(--sh-ch-gold-rgb), 0) 68%); animation: sh-ch-rise 1.6s cubic-bezier(.16, .8, .24, 1) .1s both; }
.sh-ch__glow i { position: absolute; inset: 22%; border-radius: 50%; border: 1px solid rgba(var(--sh-ch-gold-rgb), .5); opacity: 0; animation: sh-ch-radiate 9s linear infinite; }
.sh-ch__glow i:nth-child(2) { animation-delay: 3s; }
.sh-ch__glow i:nth-child(3) { animation-delay: 6s; }
@keyframes sh-ch-radiate { 0% { transform: scale(.7); opacity: 0; } 15% { opacity: .7; } 100% { transform: scale(1.7); opacity: 0; } }
@keyframes sh-ch-rise { from { transform: translateY(70px); opacity: 0; } to { transform: none; opacity: 1; } }
/* the "at a glance" card */
.sh-ch__banner-grid { grid-template-columns: minmax(0, 1fr) 390px; }
.sh-ch__card {
  position: relative; padding: 0 24px 18px; border-radius: 22px; overflow: hidden; color: var(--sh-ch-navy);
  background: rgba(255, 255, 255, .95); box-shadow: 0 30px 60px -28px rgba(0, 0, 0, .55);
  animation: sh-ch-card .9s cubic-bezier(.16, .8, .24, 1) .35s both;
}
@keyframes sh-ch-card { from { transform: translateY(18px); opacity: 0; } to { transform: none; opacity: 1; } }
.sh-ch__card-art { margin: 0 -24px; padding: 14px 16px 10px; background: linear-gradient(160deg, rgba(255, 255, 255, .08), rgba(255, 255, 255, 0) 60%), var(--sh-ch-navy); border-bottom: 3px solid var(--sh-ch-gold); }
.sh-ch__card-art svg { display: block; width: 100%; height: auto; }
.sh-ch__card-title { margin-top: 18px; font-family: var(--sh-ch-head); font-weight: 800; font-size: 19px; line-height: 1.25; }
.sh-ch__card-rows { display: grid; margin-top: 8px; }
.sh-ch__card-rows li { display: flex; align-items: center; gap: 14px; padding: 11px 0; border-top: 1px solid rgba(var(--sh-ch-navy-rgb), .1); }
.sh-ch__card-rows li:first-child { border-top: 0; }
.sh-ch__card-ico { flex: none; display: grid; place-items: center; width: 40px; height: 40px; border-radius: 12px; background: rgba(var(--sh-ch-gold-rgb), .24); }
.sh-ch__card-ico svg { width: 20px; height: 20px; fill: none; stroke: var(--sh-ch-navy); stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.sh-ch__card-rows small { display: block; font-size: 13px; line-height: 1.3; color: rgba(var(--sh-ch-navy-rgb), .66); }
.sh-ch__card-rows strong { display: block; font-family: var(--sh-ch-head); font-weight: 700; font-size: 16px; line-height: 1.3; }
/* card strip: the four timeframes tick off one by one; loop 6s */
.sh-ch__s-fill { stroke-dasharray: 100; stroke-dashoffset: 100; animation: sh-ch-fill 6s ease-in-out infinite; }
@keyframes sh-ch-fill { 0%, 8% { stroke-dashoffset: 100; } 70%, 88% { stroke-dashoffset: 0; } 100% { stroke-dashoffset: 100; } }
.sh-ch__s-dot, .sh-ch__s-tick { opacity: 0; animation: sh-ch-dot 6s ease-in-out infinite; animation-delay: calc(var(--i) * 1.2s); }
@keyframes sh-ch-dot { 0%, 5% { opacity: 0; } 10%, 70% { opacity: 1; } 80%, 100% { opacity: 0; } }
.sh-ch__blink { animation: sh-ch-blink 1.4s ease-in-out infinite; }
@keyframes sh-ch-blink { 50% { opacity: .25; } }

/* shared icon */
.sh-ch__ico { flex: none; display: grid; place-items: center; width: 46px; height: 46px; border-radius: 50%; background: rgba(var(--sh-ch-gold-rgb), .24); }
.sh-ch__ico svg { width: 21px; height: 21px; fill: none; stroke: var(--sh-ch-navy); stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }

/* ===================================================================
   2. How to make a complaint
   =================================================================== */
.sh-ch__how-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 64px; align-items: start; }
.sh-ch__ways { display: grid; gap: 0; margin-top: 26px; }
.sh-ch__ways li { display: flex; align-items: center; gap: 16px; padding: 16px 0; border-top: 1px solid var(--sh-ch-line); }
.sh-ch__ways li:last-child { border-bottom: 1px solid var(--sh-ch-line); }
.sh-ch__ways small { display: block; font-size: 13px; color: var(--sh-ch-ink-2); }
.sh-ch__ways a, .sh-ch__ways a:visited { display: inline-block; margin-right: 18px; font-family: var(--sh-ch-head); font-size: 19px; font-weight: 800; color: var(--sh-ch-navy); }
.sh-ch__ways a:hover { text-decoration: underline; text-decoration-color: var(--sh-ch-gold); text-decoration-thickness: 2px; text-underline-offset: 4px; }
.sh-ch__include { padding: 30px; border-radius: 22px; background: linear-gradient(160deg, rgba(var(--sh-ch-navy-rgb), .05), rgba(var(--sh-ch-gold-rgb), .1)); }
.sh-ch__include h3 { font-family: var(--sh-ch-head); font-size: 21px; font-weight: 800; }
.sh-ch__include > ul { display: grid; gap: 12px; margin-top: 16px; }
.sh-ch__include > ul li { display: flex; align-items: flex-start; gap: 12px; font-size: 16px; font-weight: 600; line-height: 1.5; }
.sh-ch__include > ul svg { flex: none; width: 24px; height: 24px; padding: 4px; border-radius: 50%; background: var(--sh-ch-navy); fill: none; stroke: #ffffff; stroke-width: 3; stroke-linecap: round; stroke-linejoin: round; }
.sh-ch__urgent { display: flex; gap: 14px; margin-top: 24px; padding: 18px 20px; border-radius: 16px; background: #ffffff; box-shadow: inset 4px 0 0 var(--sh-ch-gold), 0 16px 30px -24px rgba(var(--sh-ch-navy-rgb), .6); }
.sh-ch__urgent-ico { flex: none; display: grid; place-items: center; width: 42px; height: 42px; border-radius: 50%; background: var(--sh-ch-gold); }
.sh-ch__urgent-ico svg { width: 20px; height: 20px; fill: none; stroke: var(--sh-ch-navy); stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.sh-ch__urgent strong { display: block; font-family: var(--sh-ch-head); font-size: 17px; font-weight: 800; }
.sh-ch__urgent p { margin-top: 4px; font-size: 15px; line-height: 1.55; color: var(--sh-ch-ink-2); }
.sh-ch__urgent b { color: var(--sh-ch-navy); }
.sh-ch__urgent a, .sh-ch__urgent a:visited { display: inline-flex; margin-top: 10px; font-family: var(--sh-ch-head); font-size: 15px; font-weight: 800; color: var(--sh-ch-navy); text-decoration: underline; text-decoration-color: var(--sh-ch-gold); text-decoration-thickness: 2px; text-underline-offset: 4px; }

/* ===================================================================
   3. What happens next: a timeline with the timeframe on each step
   =================================================================== */
.sh-ch__next { background: linear-gradient(100deg, rgba(var(--sh-ch-navy-rgb), .06) 0%, rgba(var(--sh-ch-navy-rgb), .02) 45%, rgba(var(--sh-ch-gold-rgb), .14) 100%), #ffffff; }
.sh-ch__next-grid { display: grid; grid-template-columns: minmax(0, .8fr) minmax(0, 1.2fr); gap: 64px; align-items: start; }
.sh-ch__next-side { position: sticky; top: 120px; }
.sh-ch__steps { position: relative; display: grid; gap: 0; }
.sh-ch__steps::before, .sh-ch__steps::after { content: ""; position: absolute; left: 21px; top: 22px; bottom: 22px; width: 2px; }
.sh-ch__steps::before { background: var(--sh-ch-line); }
.sh-ch__steps::after { background: var(--sh-ch-gold); transform: scaleY(0); transform-origin: 50% 0; transition: transform 1.8s cubic-bezier(.4, 0, .2, 1) .2s; }
.sh-ch__steps.is-in::after { transform: scaleY(1); }
.sh-ch__step { position: relative; z-index: 1; display: grid; grid-template-columns: 44px minmax(0, 1fr); gap: 20px; padding-bottom: 30px; opacity: 0; transform: translateY(12px); transition: opacity .6s ease, transform .6s cubic-bezier(.16, .8, .24, 1); transition-delay: calc(.1s + var(--n) * .25s); }
.sh-ch__step:last-child { padding-bottom: 0; }
.sh-ch__steps.is-in .sh-ch__step { opacity: 1; transform: none; }
.sh-ch__step-dot { display: grid; place-items: center; width: 44px; height: 44px; border-radius: 50%; background: var(--sh-ch-navy); box-shadow: 0 0 0 6px #f4f6fa; font-family: var(--sh-ch-head); font-size: 17px; font-weight: 800; color: #ffffff; }
.sh-ch__step-body { padding: 18px 22px 20px; border-radius: 16px; background: #ffffff; box-shadow: 0 0 0 1px rgba(var(--sh-ch-navy-rgb), .08), 0 18px 34px -28px rgba(var(--sh-ch-navy-rgb), .6); }
.sh-ch__when { display: inline-block; padding: 4px 11px; border-radius: 999px; background: var(--sh-ch-gold); font-family: var(--sh-ch-head); font-size: 13px; font-weight: 800; color: var(--sh-ch-navy); }
.sh-ch__step h3 { margin-top: 10px; font-family: var(--sh-ch-head); font-size: 19px; font-weight: 800; line-height: 1.3; }
.sh-ch__step p { margin-top: 6px; font-size: 15.5px; line-height: 1.6; color: var(--sh-ch-ink-2); }

/* ===================================================================
   4. Not satisfied: fair trading contacts on a navy band
   =================================================================== */
.sh-ch__escalate { background: radial-gradient(circle at 85% 0%, rgba(var(--sh-ch-gold-rgb), .16), rgba(var(--sh-ch-gold-rgb), 0) 45%), var(--sh-ch-navy); color: #ffffff; }
.sh-ch__escalate .sh-ch__h2 { color: #ffffff; }
.sh-ch__escalate .sh-ch__sub { color: rgba(255, 255, 255, .82); }
.sh-ch__esc-head { max-width: 720px; }
.sh-ch__ft { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 20px; margin-top: 34px; }
.sh-ch__ft li { display: flex; flex-direction: column; gap: 6px; padding: 22px 24px; border-radius: 18px; background: rgba(255, 255, 255, .07); box-shadow: inset 0 0 0 1px rgba(255, 255, 255, .14); }
.sh-ch__state { font-size: 14px; color: rgba(255, 255, 255, .7); }
.sh-ch__ft strong { font-family: var(--sh-ch-head); font-size: 19px; font-weight: 800; color: #ffffff; }
.sh-ch__ft a, .sh-ch__ft a:visited { display: inline-flex; align-items: center; gap: 10px; align-self: flex-start; margin-top: 8px; padding: 10px 16px; border-radius: 999px; background: var(--sh-ch-gold); font-family: var(--sh-ch-head); font-size: 16px; font-weight: 800; color: var(--sh-ch-navy); transition: transform .2s ease; }
.sh-ch__ft a:hover { transform: translateY(-2px); }
.sh-ch__ft-ico svg { display: block; width: 18px; height: 18px; fill: none; stroke: var(--sh-ch-navy); stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.sh-ch__code { margin-top: 26px; max-width: 72ch; font-size: 15px; line-height: 1.6; color: rgba(255, 255, 255, .8); }

/* ===================================================================
   Responsive + reduced motion
   =================================================================== */
@media (max-width: 1100px) {
  .sh-ch__how-grid, .sh-ch__next-grid { grid-template-columns: minmax(0, 1fr); gap: 40px; }
  .sh-ch__next-side { position: static; }
}
@media (max-width: 991px) {
  .sh-ch__banner-grid { grid-template-columns: minmax(0, 1fr); gap: 32px; }
  .sh-ch__card { max-width: 460px; }
  .sh-ch__glow { right: -120px; bottom: -280px; }
  .sh-ch__ft { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 767px) {
  .sh-ch__section { padding: 60px 0; }
  .sh-ch__wrap { padding: 0 16px; }
  .sh-ch__banner-grid { padding-top: 40px; padding-bottom: 48px; }
  .sh-ch__lead { font-size: 17px; }
  .sh-ch__actions .sh-ch__btn { flex: 1 1 100%; }
  .sh-ch__glow { width: 320px; height: 320px; bottom: -200px; }
  .sh-ch__card { padding: 0 18px 14px; }
  .sh-ch__card-art { margin: 0 -18px; }
  .sh-ch__include { padding: 22px 18px; }
  .sh-ch__step { grid-template-columns: 44px minmax(0, 1fr); gap: 14px; }
  .sh-ch__step-body { padding: 16px; }
  .sh-ch__ways a { font-size: 17px; }
}
@media (prefers-reduced-motion: reduce) {
  .sh-ch *, .sh-ch *::before, .sh-ch *::after { animation: none !important; transition: none !important; }
  .sh-ch__step { opacity: 1; transform: none; }
  .sh-ch__steps::after { transform: scaleY(1); }
  .sh-ch__s-fill { stroke-dashoffset: 0; }
  .sh-ch__s-dot, .sh-ch__s-tick { opacity: 1; }
  .sh-ch__glow i { display: none; }
}

/* ---------- banner height: the same on every page (606px, as on the Incentives page) on laptops and desktops ---------- */
@media (min-width: 992px) {
  .sh-ch__banner { display: flex; align-items: center; height: 606px; }
  .sh-ch__banner > .sh-ch__banner-grid { width: 100%; padding-top: 0; padding-bottom: 12px; }
}